Anti-static clothing in stock should also be considered comprehensive for customers.
A while ago, there was a customer and a middleman. We ordered 2000 sets of anti-static split suits, a batch of anti-static gloves and several ion blowers from us. The anti-static split suits were originally produced by Motorola. In stock products, the company's LOGO is also embroidered on the clothes. Because of the good quality, the customer chose this anti-static suit.
After the customer receives the goods, he will not send the box directly to his customer. As a result, when the logo of the anti-static split suit was seen, the leader of the unit was not satisfied, and the LOGO of the company wearing the embroidered other company was uncomfortable. Also affects the image.
In fact, before this incident, I passed the middle of the business, the middleman said no problem, this LOGO proved the quality is good! But now the end customer asks for it, our job is to help the customer solve the problem.
I immediately gave the customer three solutions:
One. Return the anti-static clothing, because the customer feels that the color is slightly lighter, we provide the fabric card customer choice and then do it again.
two. We returned to the standard, but because it is an embroidered word, there must be a pinhole after the disassembly. We use a hot equipment to handle it.
three. It is the customer who returns the clothes, gives us the electronic version of their company logo, we print, overlaid on the original printing.
The customer is quite satisfied, but the time is a bit tight. It is definitely too late to do so. Finally, the third plan is finalized, which can solve the problem and have the logo of the company.
Customers who purchase anti-static products do not worry, patiently help customers solve, do not buy and sell a hammer, sell products as if they have nothing to do with themselves, think of what customers think, we have been working hard.